Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to dbtraders77@gmail.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Our furniture is made of high-quality materials such as solid wood, engineered wood, and metal, to ensure durability and longevity.
Unfortunately, as an online store, we do not have physical showrooms. However, we provide detailed descriptions, measurements, and high-quality images to give you a clear understanding of each product.
Lead time for delivery varies based on the product and location, but on average it takes 2-8 days. You can also inquire on phone for availability and delivery time.
Yes, we offer a limited warranty on all our products covering any manufacturing defects.
Unfortunately we do not accept return for item delivered in good condition. For any manufacturing defect you can contact us immediately and complain to our customer support team.
Yes, clear assembly instructions are provided with every piece of furniture.
1/ We do not offer customizations for our products, but we do offer a wide range of sizes and finishes to choose from.
After Sale Questions
If you need assemble related assistance, you can reach out to our customer support team.
Cleaning and maintenance instructions vary based on the material and finish of the furniture. We provide detailed care instructions with every product, and our customer support team is also available to assist you.
If you receive a damaged product, please contact us immediately and provide a photo of the damage. We will then arrange for a replacement or repair as soon as possible.
Unfortunately we do not accept return for item delivered in good condition. For any manufacturing defect you can contact us immediately and complain to our customer support team.
If you have a warranty issue, please reach out to our customer support team with a description of the issue and we will assist you in resolving it.
Yes, you can cancel your order within 24 hours of placing it. However, if it has already been processed or shipped, cancellation may not be possible.
Our warranty period varies based on the product, but on average it is 1 year from the date of purchase.
If you need a repair, please reach out to our customer support team with a description of the issue, and we will assist you in arranging for a repair.
No, repairs under warranty are done at no cost to you.
